Our online reviews page enable our customers to share their experiences of our practice with everyone else. We urge our patients to give courteous, helpful and fair reviews. These reviews give us an insight into how well or badly we are performing or whether we need to pull up our socks.
Why not write your own review or read our full patients’ reviews on Google
Our Patient Reviews
Outstanding Service from beginning to end.
I joined Katoomba recently and was welcomed by Elsie over the phone and she very politely talked me through my options.
Upon arrival I was greeted by receptionists Linda and Sandy, who again were both very friendly and attentive.
Finally, Dr Liu and Nurse Jenna tied the whole experience together. My concerns were addressed and my questions were answered. The entire team honestly made it a pleasure to be there for the afternoon.
My only regret, I wish I joined Katoomba sooner.
I have been seeing Chih for many years for all my dental needs. He is a brilliant dentist - kind, understanding and clinically excellent. His manner puts me at ease and I’m always happy with the work he does. The team at Katoomba are excellent and the practice has a lovely calm feel. I really enjoy going to the dentist and cannot recommend Chih and his team highly enough.
I saw Dr Liu for replacement of my crowns. He has the most modern facility. After the first visit, I got a comprehensive quote sent by email and my digital x-rays were also mailed on request. I’ve never had this before from any other dentist. The replaced crowns are to perfection. I’d recommend him highly
I cannot rate these guys enough! Finally a dental practice that actually care about your teeth and not just making money! Rose and Emma work extremely well as a team taking time to get to know you and instantly put you at ease. Rose offers sound advise and recommends treatment but never forces it on you as many other practices do....she actually wants to save your teeth not just rip them out and get rid of you!!
It is well known that many people that are actually terrified of visiting the dentist... if you are i highly recommend you give KATOOMBA a try. The practice is absolutely spotless and even the reception staff are polite, friendly, helpful and welcoming. I cannot fault these guys👍🏼👍🏼👍🏼
My fiancé and I joined Katoomba recently and can not rate this Dental Practice highly enough. As a very nervous patient I was reluctant to go, but with our wedding drawing closer we decided to join after reading all the other excellent reviews. From the moment we walked through the door we felt so welcome, and at ease. Sandy on reception was so lovely and helpful. Dr Loader and Suzanne helped us get our smiles looking great for our wedding and the treatment we have received has been excellent. Everything has been done to the highest standard, was completely pain free and I actually feel confident going to the dentists now. Couldn’t thank everyone at Katoomba enough.